DATA & PRIVACY

Delete Your Track Flows Account

You can ask us to delete your Track Flows account and the business data stored in it at any time. This page explains exactly what gets removed, what we are legally required to keep, and how long the process takes.

Request account deletion

Fill this in using the details registered on your Track Flows account. We use them only to confirm you own the account before deleting anything.

Full Name *

Registered Email *

Registered Mobile

Business Name

What would you like us to do? * Delete my account and all my data Your login stops working and everything below is erased. Keep my account, erase my business data You can still log in, but you start from an empty account.

Reason (optional)

I understand that deleting my data is permanent and cannot be undone, and that Track Flows will keep only the records listed under “What we must keep” on this page.

Prefer to talk to a person? Email trackflows@gmail.com or WhatsApp +91 95129 13875 from your registered number. Both routes are handled the same way.

What gets deleted

Once your request is verified, we permanently erase:

Your account, login credentials and profile details
Your business profile, logo and settings
All leads, enquiries and follow-up history
All customers/parties, including contact details
All sales entries and invoices you created
All payment collection and cheque records
All income, expense and accounting entries
All tasks, targets and daily activity records
All team member accounts you created
Any files or images you uploaded

What we must keep

Indian law requires businesses to retain certain financial records even after an account closes. We keep only the following, only for as long as the law requires, and we do not use it for any other purpose:

GST and tax records. Invoices and related financial records that must be preserved under Indian tax law (generally up to 8 years).
Payment and subscription records. Proof of payments you made to Track Flows, required for our own accounting, audit and tax filings.
Records under an active dispute or legal hold. retained only until the matter is resolved.
Anonymous usage statistics. Aggregate counts that cannot identify you or your business.

Everything else is deleted. Retained records are kept in restricted storage and are not visible in the product.

What happens next

We confirm it is you. We contact you on your registered email or mobile within 7 days. This protects your account from someone else requesting its deletion.
You get a last chance to export. Once deleted, your data cannot be recovered, so we give you the option to export it first.
We delete the data. Completed within 30 days of verification.
We confirm in writing. You receive an email confirming the deletion is done.

You can cancel your request any time before deletion by replying to our verification message.

Good to know

Deleting your account also removes the team member logins you created.
If you have an active paid subscription, deletion cancels it. Refunds, if any, follow our Terms & Conditions.
Team members cannot request deletion of the whole business account. Only the account owner can.
For how we handle data generally, see our Privacy Policy.